PRIVACY POLICY

Effective Date: 24.01.2025

At PinPoint Trackers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website or purchase our products and services.

Who We Are
PinPoint Trackers is a company based in the UK. Our address is:
PinPoint Trackers, Turks Lane, Poole, UK, BH14 8EW.
For any questions or concerns regarding this policy, please contact us at support@pinpointtrackers.com.

Data We Collect
Personal Data You Provide
When you interact with our website or purchase products, we may collect the following personal information:

Contact Information: Name, email address, phone number, and billing/shipping addresses.
Order Details: Purchase history and subscription information.
Payment Information: Card details or payment method (processed securely by third-party payment processors).
Account Information: If you create an account, we may collect your login details and preferences.
Automatically Collected Data
When you use our website, we may automatically collect:

Technical Information: IP address, browser type, device type, operating system, and browsing behavior.
Cookies and Tracking Technologies: Data about your interactions with our website. (See our Cookie Policy for more details.)

Data From Third Parties
We may receive additional data from:

Payment processors.
Delivery partners.
Marketing platforms.

How We Use Your Data
We use your personal data for the following purposes:

To Process Orders: Managing payments, fulfilling orders, and delivering products.
To Communicate With You: Sending order confirmations, subscription setup emails, and updates.
To Improve Our Website: Analysing website usage to enhance user experience.
To Provide Customer Support: Responding to enquiries and resolving issues.
Marketing and Promotions: Sending newsletters and offers (only with your consent).

We use a third-party provider for the Track Manager software subscription, which enables the tracking of your devices. As part of this service, limited personal data, such as your email address and device information, may be shared with the provider to facilitate account setup and ensure functionality. This data is handled in accordance with strict data protection standards, and we only partner with providers that comply with UK GDPR regulations.

Legal Basis for Processing
We process your data under the following legal bases:

Performance of a Contract: To fulfil your orders and provide services.
Consent: For marketing and certain optional activities.
Legitimate Interests: To improve our services and prevent fraud.
Compliance With Legal Obligations: For tax, accounting, and regulatory requirements.

Sharing Your Data

We may share your data with:

Service Providers: Such as payment processors, delivery companies, and email platforms.
Legal Authorities: When required by law or to protect our rights.
Third-Party Partners: For analytics and marketing (only with your consent).
We ensure that all partners adhere to strict data protection regulations.

International Transfers
If your data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent measures.

Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Once no longer required, your data will be securely deleted.

Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Access: Request a copy of the data we hold about you.
Correction: Request corrections to your personal data.
Erasure: Request the deletion of your data.
Restriction: Request a restriction on data processing.
Objection: Object to the processing of your data for specific purposes, such as marketing.
Data Portability: Request transfer of your data to another service.

To exercise your rights, contact us at support@pinpointtrackers.com.

Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Cookies
Our website uses cookies to enhance user experience and analyse website traffic. For details, please see our Cookie Policy HERE.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.

Email: support@pinpointtrackers.com
Address: PinPoint Trackers, Turks Lane, Poole, UK, BH14 8EW