TERMS & CONDITIONS
Effective Date: 24.01.2025
Welcome to PinPoint Trackers. By accessing or using our website and purchasing our products or services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. General Information
1.1. PinPoint Trackers is a UK-based company, and our registered address is:
PinPoint Trackers, Turks Lane, Poole, UK, BH14 8EW.
1.2. These Terms and Conditions apply to all users of our website and customers purchasing products or subscriptions.
1.3. If you do not agree to these Terms and Conditions, you must not use our website or purchase our products.
2. Products and Services
2.1. Trackers: We sell GPS tracking devices designed for personal, vehicle, or asset tracking.
2.2. Subscriptions: Our trackers require a subscription to the Track Manager software to enable tracking. Subscription details and setup instructions will be sent to you within 3 working days of purchase.
2.3. Product Accuracy: While we strive to ensure accurate tracking and performance, PinPoint Trackers cannot guarantee 100% accuracy due to factors such as signal interference or environmental conditions.
3. Orders and Payments
3.1. Placing an Order: Orders can be placed through our website. By placing an order, you confirm that the information provided is accurate and complete.
3.2. Pricing: All prices are listed in GBP and include VAT. We reserve the right to change prices at any time without notice.
3.3. Payment: Payments must be made at the time of order. We accept major credit/debit cards and other payment methods as listed on our website.
3.4. Order Confirmation: Upon successful payment, you will receive an order confirmation email. If you do not receive this, please contact us at support@pinpointtrackers.com.
4. Delivery
4.1. Shipping: Delivery is free for all orders. We aim to deliver products within 3-5 working days.
4.2. Delays: While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances. We will notify you of any delays and provide an updated delivery estimate.
4.3. Ownership and Risk: Ownership of the product passes to you upon delivery.
5. Returns and Refunds
5.1. Returns: You have 28 days from the date of delivery to request a return. Please review our Returns Policy for detailed information.
5.2. Damaged or Faulty Items: If your item arrives damaged or is faulty, please contact us immediately at support@pinpointtrackers.com so we can resolve the issue.
6. Subscriptions
6.1. Track Manager: Use of our trackers requires a subscription to the Track Manager software, which is provided by a third-party provider. By subscribing, you agree to the terms and conditions of the third-party provider.
6.2. Subscription Fees: Subscription fees are separate from the purchase price of the tracker. Failure to maintain an active subscription may result in limited functionality of your device.
7. Limitations of Liability
7.1. General Liability: PinPoint Trackers is not liable for any direct, indirect, or consequential damages arising from the use of our products or services, except as required by law.
7.2. User Responsibility: You are responsible for using our products in compliance with all applicable laws and regulations.
7.3. Third-Party Services: We are not liable for the performance or actions of any third-party providers, including the Track Manager software provider.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
9. Intellectual Property
9.1. All content on our website, including text, images, and logos, is owned by or licensed to PinPoint Trackers.
9.2. You may not copy, reproduce, or distribute any content from our website without prior written permission.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Effective Date."
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: support@pinpointtrackers.com
Address: PinPoint Trackers, Turks Lane, Poole, UK, BH14 8EW
To find out information about our Warranty Policy please click HERE.